"Tanks 致谢
Introduction 序言
1 Face to face 会面
Basic skills and techniques for talking to people in business　　situations
2 letters，faxes and memos 信件，传真和备忘录
Basic skills and techniques for business correspondence
3 On the phone 通电话
Basic skills and techniques for using the telephone inbusiness
4 Summaries，notes，reports 总结，笔记，报告
Basic skills and techniques for writing reports，making　　notes，summarizing and taking notes of conversations inbusiness
5 Working together 一起工作
Talking about where you work，employment policy，a companys　　activities，organization and history
6 International trade 国际贸易
Ordering and supplying goods or services;answering and making　　enquiries，making offers，placing and acknowledging orders
7 Money matters 货币贸易
Methods of payment，cash flow，invoicing，dealing with non-paymentproblems
8 Dealing with problems 处理问题
Complaining and apologizing，delivery and after-sales problems
9 Visitors and travellers 访问者和旅行者
Looking after foreign visitors and travelling on business;　　hotels，restaurants，small talk，telling stories
10 Marketing 市场营销
Marketing a product，market research，promotion and advertising
Files 文档
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