本书由交互设计界的三位学者联袂撰写，是该领域的经典著作，被全球各地的大学选作教材。新版本继承了本书一贯的跨学科特色，并与时俱进地新增一章讨论数据分析，同时补充了新的发展成果。书中包含大量实例，涉及敏捷用户体验、社会媒体与情感交互、混合现实与脑机界面等。全书紧紧围绕设计与评估的迭代过程，不仅包含了传统的理论知识、实例解析、实践指导等内容，还通过“窘境”模块讨论了一系列启迪思考的开放问题。此外，本书网站www.id-book.com也为读者提供了丰富的资源，包括教学PPT以及大量的案例研究。

出版者的话
本书赞誉
译者序
前言
作者简介
第1章　什么是交互设计 ·······························1
1.1　引言 ·································1
1.2　优劣设计 ······································2
1.2.1　语音邮件系统 ······························2
1.2.2　遥控设备 ·······································3
1.2.3　设计什么 ·······································5
1.3　何谓交互设计 ············································6
1.3.1　交互设计的组成 ··························7
1.3.2　参与交互设计的人员 ·················8
1.3.3　交互设计顾问 ······························9
1.4　用户体验 ·········································9
1.5　了解用户 ···········································11
1.6　无障碍设计和包容性设计 ····················12
1.7　可用性和用户体验目标 ························13
1.7.1　可用性目标 ·································13
1.7.2　用户体验目标 ····························16
1.7.3　设计原则 ·····································18
深入练习 ································22
总结 ·········································22
拓展阅读 ································23
第2章　交互设计的过程 ·····························26
2.1　引言 ·····································26
2.2　交互设计中涉及什么·····························27
2.2.1　理解问题空间 ····························29
2.2.2　用户参与的重要性····················30
2.2.3　用户参与的程度 ························32
2.2.4　什么是以用户为中心的方法 ·····33
2.2.5　交互设计的四项基本活动 ······35
2.2.6　交互设计的简单生命周期模型 ····························36
2.3　一些实际问题··········································39
2.3.1　用户是谁 ·····································39
2.3.2　用户的需求是什么····················40
2.3.3　如何生成备选设计方案 ···········41
2.3.4　如何在备选方案间进行选择 ·····42
2.3.5　如何将交互设计活动整合到其他生命周期模型中 ···············45
深入练习 ································46
总结 ·········································46
拓展阅读 ································46
第 3章　概念化交互 ·······································48
3.1　引言 ·······························48
3.2　概念化交互 ··············································49
3.3　概念模型 ···················································51
3.4　界面隐喻 ···················································54
3.5　交互类型 ···················································56
3.5.1　指示 ··············································57
3.5.2　对话 ··············································58
3.5.3　操作 ··············································59
3.5.4　探索 ··············································60
3.5.5　响应 ··············································61
3.6　范例、愿景、理论、模型和框架 ······62
3.6.1　范例 ··············································62
3.6.2　愿景 ··············································63
3.6.3　理论 ··············································64
3.6.4　模型 ··············································64
3.6.5　框架 ··············································64
深入练习 ································66
总结 ·········································66
拓展阅读 ································67
第 4章　认知方面 ············································70
4.1　引言 ·······························70
4.2　什么是认知 ··············································70
4.2.1　注意力 ··········································71
4.2.2　感知 ··············································75
4.2.3　记忆 ··············································77
4.2.4　学习 ··············································82
4.2.5　阅读、说话和聆听····················83
4.2.6　解决问题、规划、推理和决策 ·······························84
4.3　认知框架 ··············································85
4.3.1　心智模型 ·····································85
4.3.2　执行鸿沟和评估鸿沟 ···············87
4.3.3　信息处理 ·····································88
4.3.4　分布式认知 ·································88
4.3.5　外部认知 ·····································90
4.3.6　具身交互 ·····································91
深入练习 ································92
总结 ·········································93
拓展阅读 ································93
第5章　社会化交互 ·······································94
5.1　引言 ·······························94
5.2　社交 ·······························94
5.3　面对面对话 ··············································97
5.4　远程对话 ·················································100
5.5　共现 ·········································105
5.5.1　物理协调 ···································105
5.5.2　感知 ············································106
5.5.3　共享界面 ···································107
5.6　社会参与 ·················································111
深入练习 ······························113
总结 ·······································114
拓展阅读 ······························114
第6章　情感化交互 ·····································116
6.1　引言 ··········································116
6.2　情绪和用户体验 ···································116
6.3　富有表现力的界面和情感化设计 ····120
6.4　令人厌烦的界面 ···································122
6.5　情感计算与情感人工智能 ··················125
6.6　说服技术与行为改变···························127
6.7　拟人论 ················································130
深入练习 ······························132
总结 ·······································133
拓展阅读 ······························133
第7章　界面 ····················································135
7.1　引言 ···········································135
7.2　界面类型 ············································135
7.2.1　命令行界面 ·······························136
7.2.2　图形用户界面 ··························137
7.2.3　多媒体 ········································146
7.2.4　虚拟现实 ···································148
7.2.5　网站设计 ···································151
7.2.6　移动设备 ···································153
7.2.7　家用电器 ···································155
7.2.8　语音用户界面 ··························156
7.2.9　基于笔的设备 ··························159
7.2.10　触摸屏······································160
7.2.11　基于手势的系统 ····················161
7.2.12　触觉界面 ·································162
7.2.13　多模式界面 ·····························164
7.2.14　可共享界面 ·····························165
7.2.15　实体界面 ·································167
7.2.16　增强现实 ·································169
7.2.17　可穿戴设备 ·····························172
7.2.18　机器人和无人机 ····················173
7.2.19　脑机交互 ·································175
7.2.20　智能界面 ·································176
7.3　自然用户界面及其延伸 ······················177
7.4　选择哪种界面 ········································178
深入练习 ······························179
总结 ·······································179
拓展阅读 ······························179
第8章　数据收集 ··········································182
8.1　引言 ·············································182
8.2　五个关键问题 ········································182
8.2.1　目标设置 ···································183
8.2.2　确定被试 ···································183
8.2.3　与被试之间的关系··················184
8.2.4　三角测量 ···································185
8.2.5　试点研究 ···································186
8.3　数据记录 ·················································186
8.3.1　笔记加照片 ·······························186
8.3.2　音频加照片 ·······························187
8.3.3　视频 ············································187
8.4　访谈 ··············································188
8.4.1　非结构化访谈 ··························188
8.4.2　结构化访谈 ·······························189
8.4.3　半结构化访谈 ··························189
8.4.4　焦点小组 ···································190
8.4.5　计划和引导访谈 ······················191
8.4.6　其他形式的访谈 ······················194
8.4.7　丰富访谈体验 ··························195
8.5　问卷调查 ·················································195
8.5.1　问卷结构 ···································196
8.5.2　问题和回答的格式··················196
8.5.3　管理问卷 ···································199
8.6　观察 ············································202
8.6.1　实地直接观察 ··························203
8.6.2　受控环境中的直接观察 ·········208
8.6.3　间接观察：跟踪用户活动 ····210
8.7　技术的选择与结合 ·······························212
深入练习 ······························214
总结 ·······································214
拓展阅读 ······························215
第9章　数据分析、解释和呈现 ·············216
9.1　引言 ············································216
9.2　定量与定性 ············································217
9.3　基础定量分析 ········································219
9.4　基础定性分析 ········································225
9.4.1　确定主题 ···································227
9.4.2　数据分类 ···································228
9.4.3　关键事件分析 ··························230
9.5　使用何种分析框架 ·······························231
9.5.1　对话分析 ···································232
9.5.2　话语分析 ···································233
9.5.3　内容分析 ···································234
9.5.4　交互分析 ···································234
9.5.5　扎根理论 ···································235
9.5.6　基于系统的框架 ······················239
9.6　支持数据分析的工具···························241
9.7　解释和呈现研究结果···························241
9.7.1　结构化符号 ·······························243
9.7.2　故事的运用 ·······························243
9.7.3　总结研究结果 ··························244
深入练习 ······························244
总结 ·······································245
拓展阅读 ······························245
第10章　大规模数据 ···································247
10.1　引言 ············································247
10.2　收集和分析数据的方法 ····················248
10.2.1　数据抓取和“第二来源” 数据 ··········································249
10.2.2　收集个人数据 ························250
10.2.3　数据众包 ·································250
10.2.4　情感分析 ·································254
10.2.5　社交网络分析 ························254
10.2.6　组合多个数据源 ····················258
10.3　数据可视化和数据挖掘 ····················260
10.4　伦理设计问题 ······································267
深入练习 ······························272
总结 ·······································272
拓展阅读 ······························273
第11章　发现需求 ········································274
11.1　引言 ···············································274
11.2　是什么、如何做和为什么 ················274
11.2.1　需求活动的目的 ····················274
11.2.2　捕获需求 ·································275
11.2.3　避免误解 ·································275
11.3　需求是什么 ··········································276
11.4　为需求收集数据 ·································281
11.4.1　使用探针与用户互动 ···········284
11.4.2　情境调查 ·································285
11.4.3　创新的头脑风暴 ····················287
11.5　为生活带来需求：角色和场景 ·······287
11.5.1　角色 ··········································288
11.5.2　场景 ··········································292
11.6　捕获与用例的交互 ·····························296
深入练习 ······························297
总结 ·······································298
拓展阅读 ······························298
第12章　设计、原型和构建 ····················302
12.1　引言 ············································302
12.2　原型 ············································302
12.2.1　什么是原型 ·····························302
12.2.2　为什么使用原型 ····················304
12.2.3　低保真原型 ·····························305
12.2.4　高保真原型 ·····························307
12.2.5　原型中的妥协 ························308
12.3　概念设计···············································311
12.3.1　建立初始概念模型 ···············315
12.3.2　扩展初始概念模型 ···············318
12.4　具体设计···············································319
12.5　生成原型···············································320
12.5.1　生成故事板 ·····························320
12.5.2　生成基于卡片的原型 ···········322
12.6　构建 ·············································328
12.6.1　物理计算 ·································328
12.6.2　软件开发工具包 ····················331
深入练习 ······························332
总结 ·······································332
拓展阅读 ······························333
第13章　实践中的交互设计 ····················336
13.1　引言 ···············································336
13.2　敏捷用户体验 ······································337
13.2.1　用户研究 ·································339
13.2.2　调整工作实践 ························340
13.2.3　文档 ··········································343
13.3　设计模式···············································345
13.4　开源资源···············································348
13.5　交互设计工具 ······································350
深入练习 ······························351
总结 ·······································351
拓展阅读 ······························352
第14章　评估入门 ·······································353
14.1　引言 ···········································353
14.2　评估的原因、内容、地点、时间 ·····354
14.2.1　评估的原因 ·····························354
14.2.2　评估的内容 ·····························354
14.2.3　评估的地点 ·····························355
14.2.4　评估的时间 ·····························356
14.3　评估的类型 ··········································356
14.3.1　涉及用户的受控环境 ···········357
14.3.2　涉及用户的自然环境 ···········359
14.3.3　不涉及用户的环境 ···············360
14.3.4　选择和组合方法 ····················361
14.3.5　机会主义评估 ························361
14.4　评估案例研究 ······································361
14.4.1　案例研究1：一个研究电脑游戏的实验 ·····························361
14.4.2　案例研究2：在英国皇家农业展览会上收集民族志数据 ····363
14.5　从案例中学到了什么 ························366
14.6　评估时需要考虑的其他问题 ···········367
14.6.1　告知被试其权利并获得其同意 ···································368
14.6.2　影响方法选择和数据解释的因素 ··································369
深入练习 ······························370
总结 ·······································370
拓展阅读 ······························371
第15章　评估研究：从受控环境到自然环境 ·······························372
15.1　引言 ···············································372
15.2　可用性测试 ··········································373
15.2.1　方法、任务和用户 ···············373
15.2.2　实验室和设备 ························374
15.2.3　案例研究：iPad的可用性测试 ····································376
15.3　完成实验···············································379
15.3.1　假设检验 ·································379
15.3.2　实验设计 ·································380
15.3.3　统计方法：t检验 ·················381
15.4　实地研究···············································382
15.4.1　野外研究 ·································383
15.4.2　其他观点 ·································385
深入练习 ······························386
总结 ·······································387
拓展阅读 ······························387
第16章　评估：检查、分析和建模 ·····391
16.1　引言 ··············································391
16.2　检查：启发式评估和走查法 ···········391
16.2.1　启发式评估 ·····························391
16.2.2　走查法······································400
16.3　分析和A/B测试 ································404
16.3.1　Web分析 ·································404
16.3.2　A/B测试 ·································408
16.4　预测模型···············································410
深入练习 ······························411
总结 ·······································411
拓展阅读 ······························412
参考文献

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