《饭店服务英语》以满足职业岗位需求为目标，以培养学生的应用技能为着力点，紧紧抓住酒店服务的特点，将酒店服务按部门分为若干个小的任务，以大量实际操作将课堂教学、实践和职业岗位能力结合起来，力求使学生在“做中练，做中学”。《饭店服务英语》既适合作为高等院校酒店管理、旅游管理相关专业的教材，也可供其他专业的学生作为英语学习的参考用书。
Part One General English for Hotel Service
Module I Courtesy Words
Section 1 Welcoming and Greeting
Section 2 Saying Thanks
Section 3 Saying Sorry
Section 4 Asking for Opinions
Section 5 Reminding and Farewell
Section 6 Wishing and Blessing
Section 7 Giving Directions
Module II Departments and Positions in a Hotel
Section 1 Departments in a Hotel
Section 2 Positions in a Hotel
Section 3 Abbreviations in a Hotel
Module III Everyday Expressions
Section 1 Numbers ：
Section 2 Seasons and Weather
Section 3 Months and Week
Section 4 Time
Part Two Professional English for Hotel Service
Module I Front Office
Task 1 Room Reservation
Task 2 Check-in Service
Task 3 Concierge Service
Task 4 Information Service
Task 5 Operator Service
Task 6 Cashier and Check-out Service
Task 7 Dealing with Complaints
Module II The Housekeeping Department
Task 1 Guiding Guests to Their Rooms
Task 2 Room Cleaning/Chamber Service
Task 3 Laundry Service
Task 4 Problems and Maintenance Service
Task 5 Miscellaneous Services （1）
Task 6 Miscellaneous Services （2）
Task 7 Dealing with Emergency
Module III Food and Beverage Service
Task 1 Food and Beverage Reservation
Task 2 Reception Service
Task 3 Taking Orders Service
Task 4 Food Service
Task 5 Beverage Service
Task 6 Payment
Module IV Health and Recreation Club
Task 1 Physical Fitness Service
Task 2 Health Service
Task 3 Beauty Service
Task 4 Recreation Service
Module V Hotel Business Center
Task 1 Meetings Service
Task 2 Ticketing Service
Task 3 Fax， Typing and Photocopying Services
Task 4 Mail Service
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